Education building through poverty mitigation

Despite having had an education halted at eighth grade, Annah Njeri grew up with the sole belief that education correlates to responsibility and empowerment. She initially started her stationary business for the purpose of having her children’s needs met and to accumulate money for herself and her family. She has pursued a strategic business model since 1997 and has achieved considerable successes in her ventures. Below is a recent update from our Client Relationship Manager in Kenya:

Hello, my name is Traci Yoshiyama, Zidisha’s Kenya Client Relationship Manager. I am currently visiting Zidisha borrowers in and around Nairobi.

An assortment of bright colors sweep the main street of Ongata Rongai, as stalls displaying neatly piled fruits and vegetables overtake the Soko Mjinga market. Mjinga, meaning fool in English, began with only ten stalls and constant ridicule and doubt from the community. But as profits were made, ten quickly grew to hundreds, and although the name stuck, many prosperous entrepreneurs can be found here. As I walk through the narrow pathways, ripe tomatoes, juicy watermelons, pungent onions, produce galore overwhelm the senses. But if you look close enough, you’ll notice something out of the ordinary; a table enveloped in school supplies and random knick-knacks. Welcome to Annah Njeri’s shop.

Five years ago, Annah decided to start her own business, a business that promoted education. Having two children herself, she understood the importance of having educational tools readily available to all. Although pens and notebooks are the most frequent sellers, Annah is not short on textbooks, newly wrapped in plastic and in pristine condition. Calculators, rulers, even nail clippers, combs, and mirrors can also be found at her shop. Cleverly placed amongst the produce section, Annah has little competition and can reap the benefits of the heavy foot traffic brought on by the fruits and vegetables.

I met Annah before she joined Zidisha, glad to visit her again, this time a borrower and having recently received a loan. The elation on Annah’s face is obvious, as the loan came at the exact moment she needed it. School just starting this week, parents carrying handwritten school supply lists shop for their children. Throughout my visit, I often waited happily on the side as Annah assisted her many customers. Immediately upon my arrival, she showed me two big boxes, all filled with textbooks, just purchased with her Zidisha loan. Eager to pay back early, Annah wants to take out a second loan, hoping to expand her shop beyond Soko Mjinga market. Also worth mentioning is Annah’s dedication to Zidisha, as she is now learning how to use a computer (many thanks to Zidisha borrower, Josephine Nyang’au), which will allow her to deal with Zidisha matters on her own.

Hard workers are an easy find in Kenya, Annah proudly being amongst the thousands. Due to the high interest in Zidisha at Soko Mjinga market, I know I will be seeing Annah again. Annah, it was a pleasure to visit and thank you for welcoming me back. I am so happy that the Zidisha loan has helped!

Emerging trends in microfinance

Financial inclusion continues to be one of the key challenges in the microfinance sector today that would play an integral role in shaping its performance in the future. At the Mexico G20 summit last summer, 17 countries led by the Presidents of Chile, Indonesia, and Mexico publicly committed to advance financial inclusion. Although the term microfinance has been associated with the working methodologies of Muhammad Yunus of Grameen Bank and with organizations such as Opportunity International, Accion and ASA, its employment as a tool to fight against poverty has always been debated, since its usage still lacks a necessary component to creating successful entrepreneurship values.

The concentration of MFIs have been growing in the regions of Africa, Latin America and Asia over the years, and this trend is attributable to the increasing below-poverty line population in those regions alongside the proliferation of the urban poor. Primary sources of funds for early MFIs were generated from savings of clientele and venture capitalist funding. However, the scenario has been changing rapidly. Nowadays, Central Banks across the globe have been taking initiatives to allocate financial services to the poorest of the poor; this in turn, has enabled hundreds of MFIs around the globe to become profitable in the long run. Commercial banks have begun to acknowledge the profits they can achieve from the low end of the retail market and mobile phone operators continue to discover innovative methods of allowing the poor to access mobile-based banking services.

Over the past year, there have been various trends that have emerged in the microfinance sector as businesses and individuals continue to realize the benefits of microfinance. Some innovative trends that have been adopted by microfinance institutions as they try to make their solutions more sustainable are listed below-

•   Specialized Microfinance Institutions: Microfinance institutions are focusing on customer specific demands, which vary across a wide range of customers and according to the location. Last year saw an increasing progress in translating the needs of the poor into improved context-specific product offerings and policy approaches. A set of providers across the globe accelerated experimentation with innovative products that better match people’s savings needs and behaviors. For example, Jipange KuSave in Kenya tested the provision of interest-free loans with a third of the amount held back as savings. Opportunity Bank in Malawi has a commitment savings product for farmers that allow them to lock away their post-harvest payouts and distribute it over the year to smooth cash flows.

•   Diversification of Microfinance Institutions: Microfinance institutions believe in offering broad range of products and services under an umbrella of microfinance that previously started with small loans, now offers money transfer, insurance and savings services as well.

•    New channels: Branchless banking and franchisee-based services have become extremely effective and prevalent these days to approach potential clients who live in rural areas. One of the top developments in Kenya’s branchless banking industry was the launching of M-Shwari in Kenya, which provided access to savings and loans to M-Pesa customers. Through a partnership between Vodafone, Safaricom and the Commercial Bank of Africa, M-Pesa customers can now apply to CBA for a mini-loan and sign up for an interest bearing savings account, directly from their phones. Since its launch in November, M-Shwari now has 1million users.

•   Turnkey Solutions: Most of the microfinance institutions have started offering services to their clients that differ from traditional services like savings, insurance and loans. Some MFIs offer services such as supply chain management or assisting with marketing infrastructure to grow micro-businesses.

Falling down yesterday, standing up today

A man of great perseverance, Mr. Francis Kiiru was unable to finish his primary education due to financial difficulties. However, the lack of a higher education did not prevent him from accomplishing great feats, especially in supporting his wife and eight children. Below is a recent update on Mr. Kiiru from our Client Relationship Manager, Traci:

Hello, my name is Traci Yoshiyama, Zidisha’s Kenya Client Relationship Manager. I am currently visiting Zidisha borrowers in and around Nairobi.

Francis in his shop

It is said that a person’s true character is revealed when confronted with challenge and controversy. Week after week, I speak with those who have encountered many adversities in life, misfortunes and hardships that test the strongest of minds. And week after week, as I sit and chat with Zidisha borrowers across Kenya, I am never met with self-pity or deprecation, but rather an unwavering determination to succeed. Last week, I was greeted in Dandora, a slum in eastern Nairobi, by a charismatic mzee (respected elder), beaming from ear to ear. This man was Francis Kiiru.

Francis grew up in the Rift Valley, situated approximately three hours from Nairobi. In the year 2000, without notice or pay, Francis was let go of his job with the Ministry of Lands. Being the sole provider of his family of nine, he decided to move to Dandora and start a general shop. Due to the high costs of living in Nairobi and lack of security in Dandora, Francis’s eight children and wife remain in Nakuru. Dandora being prone to rampant crime and Francis having experienced theft in the past, it is not often that he can leave his shop to visit his family. But despite the distance, Francis manages to take care of his loved ones, sending money to his wife through M-PESA everyday.

Francis and fellow Zidisha borrower

Although they have a small farm in Nakuru, the produce is not plentiful enough to generate any income or put food on the table. Francis also bought his wife a sewing machine to begin her own tailoring business, but due to their location, it did not take off. His general store being his family’s only source of income, Francis is able to pay for six of his children to attend school, along with all their basic necessities, such as food and housing. With the help of Zidisha and his lenders, Francis used his loan to buy stock, such as sugar, flour, salt, toilet paper, and soap. Although his first priority is providing for his family, Francis would like to rent a bigger space for his shop, hoping that future Zidisha loans can assist in this endeavor.

Despite the sacrifices Francis has had to make, his attitude remains resilient. The smile you see in my photos is not for the camera’s sake, but a true representation of a man that believes he has and will continue to succeed. Being only one of two Zidisha borrowers in Dandora, Francis would like to see his friends benefit from the organization as he has. I have a strong feeling, and I must admit, a bit of hope, that I will be back soon. Thank you for a nice visit Francis and good luck with your business over the holidays! 

Secondhand clothing- a route out of poverty

Here is a great update from Dan in Kenya!

Hello, my name is Dan Cembrola, one of Zidisha’s Kenya Client Relationship Managers. I am currently visiting Zidisha borrowers in Nakuru and its outskirts.

Today I visited with Keziah at her store in the center of Nakuru. This store is one of her two businesses. In Nakuru, you will find many stalls lining the streets selling secondhand clothing. There are a few upscale stores that sell clothes for formal occasions and many local tailors who make custom made clothing, mostly for women and children. Outside of these two clothing options, most people purchase clothing from the street vendors. Keziah supplies these vendors.

Keziah, or her business partner and hopefully future Zidisha borrower Elizabeth, regularly travel to Nairobi to purchase bales of clothing. These bales are about three and a half feet wide and two feet in height, tightly packed with clothing. Keziah is not able to open the bales and inspect the clothing, they are sold as is. Similarly, after Keziah transports the bales back to Nakuru she sells them to the local vendors as is. Each bale costs about $75-$100 for Keziah to buy in Nairobi and she is able to resell them for $175-$220 in Nakuru. It only costs $2 to transport a bale from Nairobi to Nakuru, so Keziah is able to make a tidy profit on each one.

When walking the streets of Nakuru, it is not uncommon to see people walking around wearing American football jerseys from the 1990's, tee shirts promoting small town American restaurants, and obscure US politicians. Obviously, these items of clothing were donated to various NGOs in America by people intending for their donations to be given free of charge to people in the developing world. In actuality, these items of clothing are shipped to Mombasa, they are then purchased by wholesalers in Nairobi, sold to people like Keziah in the clothing business, who then sells them to local vendors, finally the local vendors sell them to the townspeople who were initially intended to receive them for free.

The secondhand clothing business in Kenya is immense. Prior to my meeting with Keziah, she was completely unaware that the clothing she was selling was actually intended to be donated to people in need. The vast majority of clothing vendors are equally unaware. Regardless of the fact that these clothes were intended to be donated, it is probably best that this secondhand clothing business exists. It provides an income for tens, if not hundreds, of thousands of people.

In addition to her clothing business, Keziah's second business, which she describes as her main focus and passion, is cosmetics. For the past three years, Keziah has been selling cosmetic items, including every type of make up imaginable as well as weaves and human hair wigs. All of these items are very popular among women in the urban center of Nakuru. Because of this, it is difficult to find a street that does not have a salon or cosmetics store.

Due to the high level of competition in Nakuru, Keziah travels to the surrounding villages to sell her wares. She has developed a loyal customer base in the areas surrounding Nakuru. With her first loan, Keziah increased her supply of cosmetics and human hair wigs, which is a highly profitable item. Keziah is also adept at applying make up, weaves, and wigs.

In the future, she envisions using her next loan and the profits of her two businesses to purchase a cosmetics store in Nakuru. Though competition is high in town, Keziah has many loyal customers from the surrounding villages and towns. Currently, her customers outside of Nakuru are only able to purchase her products when she is visiting their village. Since Keziah is often traveling, she wishes to have a permanent store in Nakuru where she would employ someone full time. Keziah believes, correctly, that this will allow her to travel and continue to expand her customer base while allowing her current customers to purchase cosmetics at their lesiure from her store.

Keziah is a very motivated young woman and has a sharp mind for business and her future is bright.

Look Good to Feel Good

Here is a great update from Traci in Kenya!

Traci and Judy

December 19, 2012

Hello, my name is Traci Yoshiyama, Zidisha’s Kenya Client Relationship Manager. I am currently visiting Zidisha borrowers in and around Nairobi.

Look good to feel good, a universal approach to life amongst women everywhere in the world, Kenya being no different. Salons and boutiques ubiquitously line the streets of every town, big or small. Heaps of secondhand clothing can be found on the busy downtown sidewalks of Nairobi, women picking through the piles to find that special piece to add to their wardrobe. And formal dress is not only set aside for Sunday’s best, but every day men and women, the rich and poor, can be seen sporting the latest fashion trends. With clothes being an easy, affordable, and high-demand commodity, many women, including Zidisha borrower Judy Mburu, decide to venture into the clothing business. 

After leaving her job with EPZ, Judy began her new career as a hawker, selling shoes around the town of Githunguri. Proving to be a success, she soon earned enough money to rent a space constructed out of iron sheets along the side of the main road, neighboring produce stands and similar boutiques (see profile picture). Progressing even further, Judy introduced secondhand clothes, called mitumba, to her stock. For two years her business grew, allowing Judy to put food on the table for her family (two young boys), pay rent, employ a woman to upkeep her home during her long 13-hour workdays, and chip in for a security guard to watch over the shops in the evening. 

Always looking to expand, Judy became a Zidisha member in November, receiving her loan shortly after. Thanks to Judy’s astute business skills and the help of Zidisha, she no longer has an iron sheet shop, but now rents a permanent room. Furthermore, with her Zidisha loan, Judy was able to become an M-PESA agent, dedicating half of her shop to M-PESA matters. A similar approach to strategically placing knick-knacks along checkout counters, Judy’s M-PESA customers will inevitably browse her clothing shop. No longer selling mitumba, due to an increase in import taxes, she now offers new clothes for all ages. Obviously not a one trick pony, Judy also sells popcorn outside her shop, though due to the day’s downpour, her machine could not be set up. Wanting to pay back her loan earlier than expected, Judy would like to use her second loan to buy more clothes and add hair accessories. She would also like to move to a larger space, preferably back to the main road, which draws a lot of foot traffic. 

After only two years, it is hard to imagine that this all started with a portable shoe business. But after meeting Judy and witnessing her conviction to succeed, it all makes perfect sense. Being in Githunguri often, I look forward to greeting Judy at her future shop along the main road. Asante sana Judy, kwa tembelea mzuri! 

View more pictures of my visit with Judy at www.talkingstory.posterous.com/pages/snapshots 

Achieving Literacy Through Technology in Africa

An update from one of our interns on the ground in Kenya:

Hello, my name is Dan Cembrola, one of Zidisha’s Kenya Client Relationship Managers. I am currently visiting Zidisha borrowers in Nakuru and its outskirts.

The town of Salgaa, located 30 kilometers west of Nakuru, would not be described as a technological hub. In fact, many of the homes here do not have access to electricity. Considering this, it is not hard to imagine that many residents of Salgaa are not overly familiar with the use of computers. Boaz aims to change this. 

Boaz opened his current store in July of this year but has been teaching computer literacy classes since 2010. He was previously conducting classes in his home. However, the genesis of Boaz’s passion and appreciation for computers dates back to 2008. Boaz was in the town center of Nakuru four years ago where he saw a young Kenyan student being instructed on how to use a computer by an older Indian gentleman. Boaz remembers thinking, “If this young boy can use a computer, why can’t I?” He promptly enrolled in a two month computer training course. 

Currently, Boaz has 20 students who attend his daily 2 hour classes. The students are taught to use Microsoft Office and various other computer programs. Upon completion of the course, each student receives a certificate verifying that they have a competent computer literacy. This certificate is now mandatory for many government jobs. Boaz says the course he offers would cost students 5,000 Kenyan Schillings in an urban center like Nakuru or Nairobi, but he is offering his course at 2,500 Kenyan Schillings to entice the technology wary citizens of Salgaa. 

With his first Zidisha loan, Boaz plans to buy a printer, scanner, and photocopier. In the longer term, he plans on expanding his current business which currently includes six computers. He envisions starting Salgaa’s first cyber café. He also wants to start working with some of the local schools to incorporate computer science into their curriculum. Boaz is passionate about helping members of his community enhance their level of computer literacy as he believes it is of the utmost importance when trying to secure a job in today’s economy. With the help of his loan from Zidisha, Boaz is spearheading the movement to educate his community.